Overview

Simplify your communications with Cytrack + Avaya cloud communications solutions

For many businesses, the proliferation of communication channels can cause more problems than it solves. Huge volumes of carrier voice calls, instant messages, group chats, social media, video conferences and email can make it harder to keep track of – let alone improve – employee and customer engagement. In fact, nine out of 10 employees agree that disjointed communication technologies negatively impact their workflow, and 74 per cent report having to toggle between apps to solve simple customer issues (These figures are taken from CITE Research and RingCentral’s survey of 2,000 customer-facing knowledge workers and customer support employees in Australia, the US and the UK).

By integrating all your communication channels with Cytrack and Avaya you eliminate the complexity in your business.

For example Avaya’s Cloud Office Unified Communications as a Service (UCaaS) solution includes a private branch exchange (PBX) system and communications applications on an open, globally scalable cloud platform.

Cytrack + Avaya unifies your voice, team messaging, collaboration, video conferencing, online meetings, omnichannel customer engagements and contact centre functions. Cytrack + Avaya transforms both your customer experience and employee engagement. Customers can interact with the organisation when, where and how they want to. And by unifying all customer facing and internal channels on one platform, Cytrack + Avaya also simplify the employee experience, greatly improving your team’s productivity and engagement. Your employees will have all the tools they need to provide an outstanding customer experience.